At OpenHall (“we”, “our”, “us”), your privacy and the security of your personal data are very important to us. This Privacy Policy outlines in detail how we collect, use, store, share, and protect your information when you visit our website, engage with our services, or contact us directly. By using our website and services, you acknowledge and accept the practices described in this policy.
1. Who We Are
OpenHall is a property development and management company dedicated to delivering high-quality rental homes in urban areas. Our services include property acquisitions, design-led refurbishments, marketing and lettings, and long-term asset management.
To successfully provide these services, we often handle personal and professional data from tenants, prospective tenants, partners, suppliers, and website visitors. We understand the importance of handling such data responsibly, and we are committed to transparency and compliance with applicable data protection laws, including GDPR and other international standards.
2. Information We Collect
When you interact with Home, we may collect different categories of data:
a. Personal Information
Name, email address, phone number, and postal address.
Employment or business information if you engage with us as a contractor or service provider.
Billing or payment details when applicable.
Communication details submitted via forms, emails, or phone calls.
b. Technical & Device Data
IP address, browser type, operating system, device identifiers.
Information about how you access and use our website, such as session duration, pages viewed, and referral sources.
c. Usage Data
Inquiries about properties or services.
Appointment scheduling information.
User preferences and saved searches (if using property tools).
d. Cookies & Tracking Data
Data collected through cookies, tracking pixels, and analytics tools.
Insights into visitor behavior, traffic sources, and site performance.
3. How We Use Your Information
We use collected information for multiple business and service purposes, including but not limited to:
Customer Support: To respond to inquiries, requests, and feedback.
Property Management: To facilitate lettings, tenancy agreements, and property viewings.
Marketing & Communication: To share updates, promotions, or property listings that may be of interest to you.
Website Optimization: To analyze visitor behavior and improve the design, speed, and functionality of our website.
Legal Compliance: To meet regulatory requirements, resolve disputes, and enforce agreements.
Business Operations: To enhance our services, train staff, and strengthen security protocols.
4. Legal Basis for Processing
We process personal data under lawful bases, including:
Consent: When you voluntarily provide information (e.g., through forms).
Contractual Necessity: To provide services or respond to pre-contractual requests.
Legitimate Interests: For improving services, securing systems, and running business operations.
Legal Obligation: To comply with laws, regulations, or lawful authority requests.
5. How We Share Your Information
We respect your privacy and only share your personal information in limited circumstances:
Service Providers: Trusted third parties that support our IT, hosting, marketing, and property management services.
Professional Advisors: Legal, financial, or real estate professionals where necessary.
Authorities: Government bodies or law enforcement if required by law.
Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred as part of our business assets.
We do not sell or rent your personal information to unaffiliated third parties for marketing purposes.
6. Data Security
We employ strong technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
Secure servers and encrypted communication.
Restricted data access based on roles.
Regular security audits and monitoring.
Staff training on data privacy and protection practices.
Despite our efforts, no transmission of data over the internet is 100% secure. We encourage you to take precautions such as using secure networks and safeguarding your login credentials.
7. Data Retention
We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on:
Contractual obligations (e.g., tenancy agreements).
Legal or regulatory requirements.
Business needs for record-keeping, audits, or dispute resolution.
When data is no longer required, it will be securely deleted or anonymized.
8. Cookies & Tracking Technologies
Cookies are small files stored on your device to improve your browsing experience. At OpenHall, we use cookies for:
Enabling core website functionality.
Analyzing site traffic and visitor behavior.
Delivering personalized experiences and relevant property listings.
You can manage or disable cookies in your browser settings. However, doing so may affect the functionality and performance of our website.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request deletion of your personal data when legally permissible.
Restriction: Limit how your data is processed.
Portability: Request transfer of your personal data to another provider.
Objection: Opt out of certain data uses, including direct marketing.
Withdraw Consent: Revoke your consent at any time where processing is based on consent.
To exercise your rights, contact us directly using the details below. We will respond in line with applicable data protection laws.
10. Third-Party Links
Our website may include links to third-party websites or platforms, such as property listing portals or partner services. Please note that we are not responsible for the privacy practices or content of these external websites. We recommend reviewing their policies before providing personal data.
11. International Data Transfers
If personal data is transferred outside your country or region (for example, from the UK to another jurisdiction), we ensure that adequate safeguards such as standard contractual clauses or recognized data protection frameworks are in place.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. All revisions will be posted on this page, and continued use of our services indicates your agreement with the updated policy.
13. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or the way we process your personal data, please contact us:
OpenHall Ltd
Phone: 0161 399 4268
Email: admin@openhall.co.uk